“Personal Information” means address, name, telephone number, and any other information that can be used to identify a customer as a specific individual (including the information that falls under the definition of “Personal Data” in Article 4 of GDPR.)
The Company may collect from you the Personal Information, including the following:
The Company will collect Personal Information from you mainly in the cases below. The purposes of our use of the Personal Information we collect and the legitimate basis for the use are as follows:
The Company will share your Personal Information with its group companies. Also, the Company may share your Personal Information with the following business partners and/or other third parties:
The Company may conduct the business by using a third party such as a marketing company, and an IT service provider. In that case, the Company may need to share your Personal Information for the provision of a specific service. The shared Personal Information about you will be used under the instruction of and for the purpose of the Company.
In accordance with the Laws, the Company may disclose your Personal Information to public authorities engaging in the enforcement of law at the requirements under the Laws, the court order, or the request of a governmental authority or law enforcement agency (including those required in terms of national security or law enforcement measures, as well as those made by a governmental authority and the court of a country where the Company is conducting the business.)
To the extent permitted by law, where necessary, the Company may disclose your Personal Information to a third party (including a legal advisor) to prove, assert or defend against a legal claim; to exercise our rights; to protect our property, other ’s rights and property, or safety; or to support an external audit, our compliance, and corporate governance function.
In cases where the Company needs to conduct a cross-border transfer of the Personal Information about you, a customer in the EEA, to a third country outside of the EEA, we will take appropriate protective measures required for the cross-border transfer of the data.
Our website on the Internet operated by the Company may contain an external link. In that case, please note that the Company will not assume any responsibility for the handling of your Personal Information on the said external website. Also, please note that some of third parties other than the Company may independently collect your Personal Information through advertisements placed on our goods, such as a magazine published by the Company. In that case, we will, also, not assume any responsibility for the handling of your Personal Information.
You, a customer in the EEA, have the following rights in relation to your Personal Information retained by the Company:
In cases where your Personal Data is processed on your consent, you, a customer in the EEA, have the right to withdraw your consent in relation to your Personal Data at any time.
For your submission of a request for any of the rights held by you in relation to your Personal Information, please see “7. Contact for Inquiries” below.
The point of contact below accepts any comment, inquiry, or complaint from yourself in relation to your Personal Information.
When you request under “6. Rights Held by Customers in EEA,” please describe the following points and contact us at the specified point of contact:
After receiving the request from you, the Company will ask you to provide a document required for the confirmation of your identity as specified by us to verify that the request is made by yourself. Upon the completion of the verification process, we will address your request.
In cases where a request is made by a proxy for you, not by yourself, we will ask the proxy to submit a document certifying his/her authority of representation to the Company.
Point of Contact:
DWANGO Co., Ltd. KABUKIZA TOWER, 4-12-15 Ginza, Chuo-ku, Tokyo, Japan
Please understand that if you are below the age of 16 years, the Company will ask the consent of your parental guardian, where necessary, before receiving the provision of your Personal Data.
The Company will not retain your Personal Information for any purpose other than the purpose of obtaining the information or beyond the requirements under applicable Laws.
Cookies are the function to store the information about a user on the user’s browser or hard drive through our website. By using cookies, you can save time to re-type the information already stored on your hard drive.
You can set your browser to disable the functionality of cookies; however, in a few cases, some of our website features may not function as a result.
We use third-party services to analyze how users use our services and to deliver appropriate advertisements to users. As a result, when the user uses our service, the third party may obtain identification information of the user's device and other information about the user based on cookies, etc. issued by us or the third party.
We use Google Customer Match to enhance convenience for customers such as by customising our advertisements and contents you see in using Google services. We share certain information with Google including your personal information and user information for advertising purposes. Google does not create or augment your profile with the information we provide and does not share data with third parties such as other advertisers. To learn about how Google Customer Match works and how Google handles limited data, please refer to the Google Ads help page. The advertisements you see with Customer Match can be controlled according to your choice by visiting Google Ads settings as follows.
[About Google Customer Match]
[Google Ad Settings]
Please note that if you do not provide us with the updated and accurate information about you, in some cases, you may not receive an adequate service.
You have the right to lodge an objection to the processing of the Personal Information in relation to you with the data protection supervisory authority having jurisdiction over the place of your residence.